PackBuddy Support

Help with your account, collection, scans, Studio, or subscription

Email support@packbuddy.io from the address associated with your PackBuddy account. Include the App version, iOS version, and a short description of what happened. Do not send passwords, authentication codes, payment details, or private card photos.

Account access

Use Forgot password? on the sign-in screen to request a secure reset link. If you cannot receive that email, contact support from the account's email address.

Delete your account

In PackBuddy, open Settings → Account → Delete Account. The App will ask you to confirm before permanently removing your account and associated personal data from active PackBuddy systems. Limited security records, backup copies, legally preserved records, and provider-controlled records may remain temporarily as described in the Privacy Policy. If the App is inaccessible, email support from the account address. Deleting a PackBuddy account does not cancel an Apple subscription.

Subscriptions and purchases

Purchases are billed by Apple. Manage or cancel a subscription in iOS Settings under your Apple Account's Subscriptions page. If an active purchase is not recognized, sign in to the original PackBuddy account and choose Restore Purchases in PackBuddy Settings. Apple controls billing and refund decisions.

Scanning and Studio

For card scanning, use even lighting, keep the full card inside the guide, and avoid glare across the name or artwork. Studio recording is optional and separate from ordinary scanning. Camera, microphone, and Photo Library access can be reviewed at any time in iOS Settings.

Policies

See the Privacy Policy, Terms of Service, and plan details. PackBuddy is an independent app and is not affiliated with, endorsed by, sponsored by, or licensed by Nintendo, The Pokémon Company, Game Freak, or Creatures Inc.